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Report bugs, issues, and other gremlins in Encharge.
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Report bugs, issues, and other gremlins in Encharge.
1
Adding new broadcast doesn't end up in folders
Completed

When I'm in a certain folder and I click on the plus sign, the broadcast doesn't get added to that folder but instead ends up in the general pile... this means I would have to go back to the general section and move the broadcast to the appropriate folder... the extra work we end up having to do is totally unnecessary

1
0
Can't amend subject line on mobile
Completed

Subject line field not displaying properly on a mobile phone even after requesting desktop site. So I can't amend it in my template. Was hoping to send a quick email while away from my laptop!

1
2
Could not change font color in the email editor
Under review

The attached picture shows a black color preview but entered orange color.

In the 2nd picture, this font color button is not working unless you define color from a predefined color list.

2
1
Custom date field doesn't accept future dates
Completed

I need to set a date in a custom date field in the next year. However, the date field only allows to set a date in the current year.

2
1
Webhook triger not working when duplicate it
Completed

When i duplicate a Triger Webhook, the new webhook doesn´t works, it sends the 200 response but the flow doesn´t start

1
2
Broadcast not sending
Completed

Have tried twice with the same email today.

The first broadcast was in "Sending" state for approx. 6 hours without delivering to any of the 4,000-ish contacts in the selected segment.

Canceled the first and built a new broadcast from start close to an hour ago... still nothing delivered.

Is there a problem with the service today?

3
1
Numeric Custom Fields not evaluated as numbers
Completed

I have two custom fields, both configured as "Number."

  • CumulativeTicketPurchases
  • CumulateiveEBTicketPurchases

In People view, when I attempt to order contacts by either of these fields, Encharge evaluates them as ASCII values...

So 90s appear at the top of the list (when sorting highest to lowest), while a value like 890 appears lower. There are values like 5100 in the list which (by ASCII evaluation) appear much further down.

A related observation, when creating segments based on these fields, Encharge appears to evaluate correctly as numbers.

So this is related more to column sorting than to 'more than', 'less than', or 'is' logic.

Thanks!

1
1
Condition Exactly 0 days ago is not working
Completed

Hi. I have a custom field "Data publicare interviu" set as Date and I have created a Segment with the condition that Data publicare interviu is exactly 0 days ago (aka today), to put persons in that segment. It is not working. I have edit somebody's custom field with the date of today and it did not show up in the segment, not after 10 minutes or 2 hours.

1
4
Selection gets lost when selecting outside of the current block
Under review

Select some text in a block. Now drag the mouse a bit outside of the block (screenshot 1). The text selection is now lost and the outer continer is selected (screenshot 2). This behaviour is very annoying because I now have to re-select the text.

4
1
More button covers Send test dropdown + more
Completed

Can't click the dropdowns etc within the red rectangle, as they are covered by the out-of-place more button.

Browser: Safari, version 14.0.3 (16610.4.3.1.7)

2
3
Opening an email already makes it dirty
Completed

Open an email. Don't edit anything.
Click on Cancel.
Even if I haven't edited anything I get a message that my changes haven't been saved.

3
5
Controls overlay text in email designer
Completed

Controls in the email designer sometimes overlay the text you are trying to click on. YOu cannot insert a merge tag.

3
9
Emails added to a segment are not added to the sending of emails after the email is scheduled
Completed

I scheduled a broadcast email to be send, but it seems email addresses that were added into Encharge and are part of the segment that should get the emails are not included in the broadcast if they are added AFTER you've scheduled the emails but BEFORE it is actually sent.

11
1
UTM Campaign Incorrect
Completed

It appears that the UTM Campaign is pulling in the name initially given to the email duplicate. To save time I duplicate each email from one before, so all have '[ Template ] Send Broadcast Copy' set as the UTM Campaign, rather than what I rename it before sending.

3
1
mismatch flow name in "end flow"
Planned

In our "end flow" step in a certain flow, the preview says "Remove person from flow: Unnamed Flow".

however, the flow has a name. And clicking on the "end flow" tile, we see the correct flow name.

2
1
mismatch of email deliveries
Completed

there is a mismatch in the numbers.

case a) emails > any specific email > "delivered"

case b) in the according flow > email > "were here"

2
1
Calendly meeting test fails if "+" is in email
Under review

Probably an encoding issue or similar. If a "+" is in the email address, the "has booked meeting" filter will fail with "the supplied parameters are invalid"

2
1
Maps Field closes automatically
Completed

When go to Flow > Receive Webhook > Maps Field the pane closes automatically when I click on it. Here's a screen recording: https://neferlopez.dubb.com/v/OWoJFe

1
1
Problem with tracking code.
Completed

When I add the tracking code to the page, it does not work.
In console I see one error.

3
1
Mapping fields - Not mapping email
Completed

https://www.berrycast.com/conversations/ba8135b7-f394-5a68-a25a-3961328c700e

Please check this video.

I received a webhook from QuestionScout, tried to map the fields accordingly, but I was able to map only Name and Last Name. When I try to map the email field, it remains blank. Can you please check?

2
2
Get Help does not work
Completed
3
3
Add charset utf-8 "in the full name field
Completed

When importing lists, names that contain characters with accents or "ñ" character are not correctly stored in the "full name" field

3
1
Javascript CORS error at landing page when connect Encharge via webhook
Completed

We integrate our landing page with Encharge but got error as attached file.

1
3
Calendly disconected
Completed

After each Calendly booking, Calendly is disconnected and need reconnection.

3
1
Incorrect broadcast audience after sending
Planned

When testing the Broadcast feature, I sent a campaign to All People when I only had 1 subscriber. Email was received find! I added a few more subscribers after the broadcast had already been sent and it's showing that I sent to all 3 when in-fact it was only sent to the 1.

2