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Report bugs, issues, and other gremlins in Encharge.
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Report bugs, issues, and other gremlins in Encharge.
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Metrics not showing

I cannot see the insights of certain (5-6) mails

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Unable to send test mails

Getting this error
Error while sending test email.
Error while contacting /send

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1
Metrics Report (Save as PDF)

The metrics report PDF doesn't show properly the last pages with "Email Clicks" (both in Chrome or Safari).

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Notice after sending a broadcast

Hi, I have just sent a broadcast and see on the dashboard a weird notice that a person could not receive an email because it has already received it...
The email was sent only once. Only to my active contacts.

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webhook not working

after set up, webhook not sending data from my bot https://encharge.typebot.io/ to encharge even after 30 minutes. What's going on?

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Confusing Unsubscribing Behavior

Hi! When a peraon unsubscribe from all emails Communication Preferences and then access it again, I will show message in the screenshot. Now, if I subscribe again and submit, message still appears which could be confusing to our clients.

Thanks.
Ali

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Duplicate Emails Being Sent

Hello,

This is related to account registered with info@simplybynature.co.uk.

We have some flows setup in our subaccount for wellbeingseekers.com and seeing duplicate email being delivered.

Here is actual flow
https://app.encharge.io/flows/36281

Following are duplicate emails being sent. It seems only when any of the emails in the flow are opened by the user that we see this duplicate issue)

EXAMPLE 1: (see attached screenshot) careymclean81@gmail.com (customer opened email)
https://app.encharge.io/people/f4dd6249-67fa-40d5-8e15-773cb7bd9e5d
On Jan 23 2022 Recieved same email 4 times as can be seen in activity trail:
"Received the Personal Registration Options List email in Optin Flow flow."

EXAMPLE 2: priyanka.kalra4@gmail.com (customer opened email)
https://app.encharge.io/people/01d53a8d-7a53-42d2-84ba-671f6f752a25
On Jan 24 2022 Recieved same email 4 times as can be seen in activity trail:
"Received the Personal Registration Options List email in Optin Flow flow."

EXAMPLE 3: dianadanilenko964@gmail.com (customer opened email
https://app.encharge.io/people/062d599d-77e6-4077-97e6-825af7d660a9
On Jan 21 2022 Received same email 3 times as can be seen in activity trail:
"Received the Standard Registration Link Reminder email in Optin Flow flow."

On Jan 22 2022 Received same email 3 times as can be seen in activity trail:
Received the Personal Registration Link Reminder email in Optin Flow flow.

On Jan 24 2022 Received same email 3 times as can be seen in activity trail:
Received the Personal Registration Options List email in Optin Flow flow.

Following are examples of customers who only received one of these emails BUT they did NOT open any of the emails.

EXAMPLE 4: beattiecherie@gmail.com
https://app.encharge.io/people/3f122b3a-7904-4711-a192-b2af666fd462

EXAMPLE 5: debragilding83@gmail.com
https://app.encharge.io/people/3cd54b9d-4b98-4941-b30a-d5078cf996ef

Please can you help diagnose this issue as user experience of sending multiple duplicate emails to customers on the same day is not good.

Thanks,
Ashok Mistry

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Error in sending Broadcasts Emails

Hi. We sent 2 broadcasts today, from 2 subaccounts. We created new emails and sent them. All our emails reached Skipped and in Dashboard we got the message that the person already received this message (whitch i think is a regular message for skipped status), but this is impossible. Could be this a Server error? Or ...can you investigate what happened? Thank. Please see attached 2 print screens

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A/B Testing

UX bug.

When sending multiple variations, the control variation does not show the Subject line.

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Clean base

I want to select people I want to delete with using a tag and I can't...

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Bug with segment

I try to create a segment with the good tags but the system persist to use the entire list...

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Multiple email openings

Some of my contact have a weird behaviour. It seems that they open my emails a lot of times, what can cause that?

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Formatting Goes wrong with nested bullets

When an email is created in plan text mode and with nested bullets, the actual email send does not retain the nested structure. The email sent only retains one level bullets.

This is very bad, the sent emails look unreadable because of this

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Cannot track any Form created with a plugin??

I have tried tracking a Form made with Elementor, Form Maker, etc... No success.

Can you just share a list of Form plugins that work with Encharge?

This is frustrating

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Can't access triggers in flow builder

When I begin a flow and add anything from the left hand bar, if I exit and reenter the builder, the left hand selection area disappears. Issue appears to be Firefox related as I have confirmed no issue in Chrome: Firefox94.0.2 (64-bit)

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Blocks > Signature > All > White Screen of Death

When creating a new email, if blocks > Signature > All (as in view all signatures) is selected, the app freezes and I'm unable to access my other signatures.

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Not able to archive inactive people

We have 50 000+ inactive users who did not open the emails during the last 30 days. When I click the "Archive All" button and confirm, I see the message that inactive people will be archived shortly. But nothing happens. When I go to all people later, I still see the same number of users including the inactive ones there.

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Social Icon (email) not working

When creating an email, the Social Link "Email" does not work. When I enter an email address, the link redirects to the domain URL instead of the email address.

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I can't insert iframe or divs when I want to share Giphy gifs into emails

That's all.
When I try to share a gif from giphy I have two options: iframe or div. When I try to insert any of the options in my e-mails with HTML block it appears in the editor but it is not shown in the final email.
Can you help me?
Thank you in advance!

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Pictures not uploading

I'm trying to upload pictures into my emails and they aren't displaying

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Sorting Broadcasts by Sending Time doesn't work

Sorting Broadcasts in the "All Broadcast" view by sending time does not sort the broadcasts correctly.

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Email titles do not save

I noticed an issue with email titles. I tried creating one from scratch, I added the title and after I saved it it was displayed Untitled Email.

Now I want to send a new email and I thought I'd test both copying the email format I used last wee and gonna start from scratch. Again titles are displayed as Untitled. This is not ok, it becomes tricky when I can't track which of the email was sent to my mailing list.

Can anyone please have a look at this ASAO?

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Clicking Blocks Shows Empty Page

When attempting to update a 'block' - e.g. footer, choosing the feature shows a blank, empty page.

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Import Template HTML

I think it is essential to be able to import html templates. With the current builder I can't do things that I could do with a template.

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Category unsubscribe link selects all categories to be unsubscribed

The category unsubscribe link sends to the manage preference page, but selects all categories. Should only select the current email category to not encourage a full unsubscribe to all categories

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