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Reply tracking issue
Planned
T
Thomas Stanbury

Reply tracking doesn't work if the reply isn't sent from exactly the same email address as the original email was sent to.

This means any email aliases / "send as"/auto forwarding setups break things - a pretty common scenario.

e.g email sent from Encharge to user@example.com

reply sent to that email from useralias@example.com

this doesn't work.

Comments
K
Kevin Budiao
Aug 12, 2022

Hello, Kevin here from Encharge. We are moving to a different bug tracking process and all bugs filed here will be moved over. A ticket was has been created for this bug report. Should you need to report a bug, feel free to do so by emailing us at support@encharge.io. Include a screencast/screenshot of the bug or steps to reproduce it, if possible.

0
S
Slav Ivanov
May 19, 2021
Set the status to
Planned
1