By default, a person can re-enter the same flow or the same step more than once. This is true even when a person leaves a flow due to not meeting the criteria of a Filter Step or when a person goes through an End Flow step.

With this new update, you can prevent people from re-entering your trigger steps or the whole flow more than once.

Let's explore the two new options:

Prevent people from re-entering a step

By default, a person can enter any step multiple times (except for the Entered Segment and Left Segment trigger steps).

If you want to change this, click on a step, select Settings in the right bar, and enable the "People can enter this step only once" option.

When enabled, a person can enter the step only once.

You can enable this option for any type of step - Triggers, Actions, and even Filter steps.

This is a very useful feature as you can now build automations based on the logic of people entering a step only once. For example, let's say you are scoring leads who have visited your pricing page. Using the Visited Page trigger step, you can increase the lead score of a person by 5. However, if you don't want to increase the scoring each time the person visits the page (to avoid over-scored leads), you can enable the option for the person to enter the Visited Page trigger only once.

Prevent people from re-entering a flow

If you want to prevent people from entering a flow more than once (regardless of which trigger step they entered the first time), you can do it from the flow settings. At the bottom right of the flow, click on the burger icon:

And enable the option "People can enter this flow only once":

When this option is enabled, a person can enter a flow only once. Regardless of which step they attempt to re-enter the flow from, they won't be able to enter the flow.

This global flow setting is a powerful and easy way to prevent people from re-entering your flows, especially if you have multiple trigger steps and want to ensure a person doesn't enter the flow multiple times.

We hope you find this feature useful and use it to create powerful automations!