This post has been written about in our changelog:
21
Translatable Unsubscribed page
Completed
P
PRApr 3, 2021
It would be great if we could translated or at least add some text in a non-English language to the Unsubscribed page. So that our customers (non-English speaking) understand where they ended up at. And while at it, perhaps also add a "Oops, I unsubscribed by mistake, let me re-subscribe back again" link.
Comments
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Great work! This will definitely help customer experience and reduce the spam reports in non-English speaking markets.
Glad you like it! And yes, we agree.
The English-only unsubscribe page is increasing my (and Encharge´s) spam rate: Some of the people that want to unsubscribe to my emails click on the unsibscribe link in the email, end up on the English-only unsubscribe page and since they don´t understand, they go back to their email and mark it with "Unsubscribe and report as spam". This is totally unnecessary and hurting our maling reputation and can be solved with the ability (a) to translate the text on the unsubscribe page and/or (b) to add additional text in another language to the page and/or (c) embed the unsubscribe page/button on my own page with my own text.